Frequently asked Questions
Return to the login page
  1. Why can't I log in?
  2. I forgot my password how can I recover it?
  3. My password is correct and I still can not log in.
  4. What does the checkbox "remember username" do?
  5. Why do you use cookies?
  6. What information is stored in my cookies?
  7. What is a cookie?
  8. Can anyone else read my cookies?

Why can't I log in?
You can not gain access to the extranet if you are using the wrong username or password combination. Your account may also be disabled by the system administrator. You can verify your account status and recover your password on the password recovery page. There may also be technical reasons see: My password is correct and I still can not log in


I forgot my password how can I recover it?
You can verify your account status and recover your password on the password recovery page. Enter your email address and click "recover password". An email will be automatically be sent to the address supplied that will contain the username, password and account status of your account.

My password is correct and I still can not log in.
If your username and password is correct verify that your account is not disabled by utilizing the password recovery page. If your account is active and you still can not login, check to be sure that you have cookies enabled in your web browser. The Extranet web site makes extensive use of cookies.
To verify if cookies are enabled in Microsoft Internet Explorer 6.0 click "Tools > Internet Options > Privacy Tab" then click the advanced button. Check "override automatic cookie handling" and then under first party cookies check "accept" and under third party cookies check "block".


What does the checkbox "remember username" do?.
If you check the remember username checkbox when you login, the Extranet will remember your username the next time you visit. On your next visit your username will be filled in for you and you will only need to enter your password.


What is a cookie?
A cookie is a simple line of text that a Web server asks your browser to remember for future use. A typical cookie may store an ID number or a user name for a specific site on the Web.


Why do you use cookies?
Because access to the Extranet is restricted we must identify each user and determine if their access rights allow them to see information within the Extranet. Due to the technical design of the web the only way to identify each user is by asking the browser to hold a cookie that contains a unique ID number.


What information is stored in my cookies?
The Extranet stores a unique ID number to determine your access rights within the extranet. A new ID number is generated each time you visit the web site. If you check the "remember username" checkbox, then your username is stored in your cookie to speed your login when you return.


Can anyone else read my cookies?
No. Data in cookies are unique to the website that created them. Your browser, whether it is Netscape Navigator or Internet Explorer, has security features built in which prevent servers from randomly writing information to your hard drive. If you turn off the cookie feature in your browser, your hard disk is 100% safe. However, you will not be able to access the Extranet. Even when the cookie feature is on, server information can only be written to your local cookie file, and that information can only be retrieved by the server that wrote it.